| correspondence between you and SGP? Do you have anything in writing from them stating they would fix it and/or take responsibility for it (assuming it was still under some sort of warranty)? Have you been documenting each call you make and what action was taken (i.e. "Called 19 March, spoke with Thomas, left message again for Mark to return my call")? Same goes for any written correspondence. My suggestions (not necessarily in the correct order, but this is probably the sequence I'd go with):
1) Send a registered letter outlining the situation, and what your expectations are with regard to any commitment from SGP to correct the problem. Include a statement that you request a response to this letter within XX days otherwise you will pursue this through legal channels.
2) Collect any assesment of the probable cause for the motor failure from local subject-matter experts. 3) Contact a lawyer and present all of your records of communications and any expert technical opinions of the current state of the motor/heads (this could lead to a notarized statement or some kind of other legal statement later down the line). 4) By now you should have received a confirmation that the registered letter was received and signed for. If the waiting period expires and there is no response, then I believe you need to seek the assistance of an attorney. It's really a shame to hear that this issue has not been addressed nor resolved. Good luck with this. Dave
Little did Bob realize that Harold discovered the elusive "brown note" and was about to put the theory to test
 Sig Quotes: "Your sausage scares me!" - TT-XTZ 6/13/05 "Or he's having a rough week like the rest of us and decided to take out his agressions of not being breast fed on me." BigTDogg 15:45, 09/25/03 "Pick her up from day care and take her to Dairy Queen for a snow cone." YugoBernie 1/7/04 of course those are canadian bannings and beatings, which after the conversion rate is really only a "hey! stop that!" Chris(NJ) 1/14/04 see the green "n" next to my name? what's COZ? (n/m) - 300zx88 8/11/04 |
20:04:41 03/19/07
